1. ACCEPTANCE OF TERMS
Welcome to Rosebud Stitchery (“we,” “us,” or “our”). By accessing our website at rosebudstitchery.com, making a purchase, or using our services, you (“customer,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such changes constitutes acceptance of the modified Terms.
2. ABOUT OUR BUSINESS
Rosebud Stitchery is a customized kids wear boutique specializing in partywear and ethnicwear for children. We offer both ready-made and custom-designed clothing items and ship worldwide.
3. ELIGIBILITY
To place an order with us, you must be:
- At least 18 years of age, or
- Making a purchase with the permission and supervision of a parent or legal guardian
By placing an order, you represent and warrant that you meet these eligibility requirements.
4. PRODUCT INFORMATION
4.1 Product Descriptions
We strive to provide accurate descriptions, colors, measurements, and images of our products. However, we do not warrant that product descriptions, colors displayed, or other content is accurate, complete, reliable, current, or error-free. Colors may vary slightly due to monitor settings and photography lighting.
4.2 Product Availability
All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event a product is unavailable after your order is placed, we will notify you and offer a refund or suitable alternative.
4.3 Custom Orders
For custom or personalized items:
- Detailed measurements and specifications must be provided at the time of order
- Custom orders require additional processing time as specified at checkout
- Customers are responsible for providing accurate measurements and specifications
- Custom orders are non-refundable except in cases of manufacturer defect or significant deviation from agreed specifications
5. PRICING AND PAYMENT
5.1 Pricing
- All prices are listed in the currency specified on our website
- Prices are subject to change without notice
- The price charged will be the price displayed at the time of order placement
- Prices do not include shipping costs, customs duties, or taxes unless explicitly stated
5.2 Payment Methods
We accept payment through the methods displayed at checkout. Payment must be received in full before your order is processed.
5.3 Payment Security
We use secure payment processing systems. We do not store your complete credit card information on our servers.
5.4 Taxes and Duties
- You are responsible for all applicable taxes, customs duties, and import fees
- International orders may be subject to customs duties and import taxes imposed by the destination country
- These charges are the responsibility of the customer and are not included in our pricing
6. ORDERS AND CONFIRMATION
6.1 Order Process
When you place an order:
- You will receive an automated order confirmation email
- This confirmation does not constitute our acceptance of your order
- We reserve the right to accept or reject any order for any reason
- Acceptance occurs when we ship your order and send a shipping confirmation
6.2 Order Cancellation by Customer
- Standard orders may be cancelled within 24 hours of placement
- Custom orders cannot be cancelled once production has begun
- To request cancellation, contact us immediately at [contact email]
6.3 Order Cancellation by Us
We reserve the right to cancel any order if:
- The product is unavailable or discontinued
- There is an error in pricing or product information
- We suspect fraudulent activity
- We are unable to verify customer information
7. SHIPPING AND DELIVERY
7.1 Shipping Policy
- We ship worldwide as indicated on our website
- Shipping costs are calculated at checkout based on destination and order weight
- Processing time for standard orders is 3-5 business days
- Processing time for custom orders is 7-15 business days or as specified
- Delivery times vary by location and shipping method selected
7.2 International Shipping
- International orders may be subject to customs delays
- Estimated delivery times do not include customs processing
- We are not responsible for delays caused by customs or local postal services
7.3 Shipping Address
- You are responsible for providing accurate shipping information
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Address changes may be possible before shipment; contact us immediately if needed
7.4 Risk of Loss
All items purchased from us are shipped pursuant to a shipment contract. Risk of loss and title for items pass to you upon delivery to the carrier.
7.5 Tracking
Tracking information will be provided when available. You are responsible for monitoring the tracking information.
8. RETURNS AND REFUNDS
8.1 Return Eligibility
We accept returns under the following conditions:
- Item must be unused, unworn, and in original condition with all tags attached
- Return request must be made within 7 days of delivery
- Item must be in its original packaging
- Custom or personalized items are non-returnable except for defects
8.2 Non-Returnable Items
The following items cannot be returned:
- Custom-made or personalized products
- Items marked as final sale
- Items damaged due to misuse or customer error
- Items without original tags or packaging
8.3 Return Process
To initiate a return:
- Contact us within 7 days of delivery
- Provide your order number and reason for return
- Wait for return authorization and instructions
- Ship the item back to the address provided
- Customer is responsible for return shipping costs unless the item is defective
8.4 Refunds
- Refunds will be processed within 7-10 business days of receiving the returned item
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
- Refund amount will be the purchase price minus any applicable restocking fees
8.5 Exchanges
We do not offer direct exchanges. Please return the unwanted item for a refund and place a new order for the desired item.
8.6 Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery with photos
- We will arrange for replacement or full refund including shipping costs
- We may require the item to be returned for inspection
9. SIZE AND FIT
9.1 Sizing Information
- We provide size charts and measurement guides
- Customers are responsible for selecting the correct size
- We recommend reviewing measurements carefully before ordering
- Size-related returns follow our standard return policy
9.2 Custom Measurements
For custom orders:
- Provide accurate measurements following our measurement guide
- We are not responsible for fit issues resulting from incorrect measurements provided by the customer
- Remake requests due to measurement errors may incur additional charges
10. CARE INSTRUCTIONS
Care instructions are provided with each garment. We are not responsible for damage resulting from failure to follow care instructions.
11. INTELLECTUAL PROPERTY
11.1 Ownership
All content on our website, including but not limited to designs, text, graphics, logos, images, photographs, and software, is the property of Rosebud Stitchery or its licensors and is protected by copyright, trademark, and other intellectual property laws.
11.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only.
11.3 Restrictions
You may not:
- Reproduce, copy, or redistribute our designs or content
- Use our designs for commercial purposes without written permission
- Modify, reverse engineer, or create derivative works
- Remove or alter any copyright, trademark, or proprietary notices
11.4 Product Photography
Photos of products purchased from us may not be used for commercial purposes without our express written consent.
12. USER CONDUCT
You agree not to:
- Provide false or misleading information
- Engage in fraudulent activity
- Use our services for any unlawful purpose
- Interfere with or disrupt our website or services
- Attempt to gain unauthorized access to our systems
- Harass, abuse, or harm our staff or other customers
13. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our collection and use of information as described in our Privacy Policy.
14. LIMITATION OF LIABILITY
14.1 Disclaimer of Warranties
OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
14.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim
- We are not liable for delays or failures in performance resulting from causes beyond our reasonable control
14.3 No Liability for Third Parties
We are not responsible for the actions or performance of third-party service providers, including but not limited to shipping carriers, payment processors, or customs authorities.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Rosebud Stitchery, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from:
- Your violation of these Terms
- Your use of our products or services
- Your violation of any third-party rights
- Any false or misleading information you provide
16. DISPUTE RESOLUTION
16.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction to be specified], without regard to its conflict of law provisions.
16.2 Informal Resolution
Before filing any formal dispute, you agree to contact us to seek an informal resolution.
16.3 Arbitration
Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of [Arbitration body to be specified], except where prohibited by law.
16.4 Class Action Waiver
You agree to resolve disputes on an individual basis only and waive any right to participate in class actions or class-wide arbitration.
17. FORCE MAJEURE
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:
- Acts of God, natural disasters, or severe weather
- War, terrorism, civil unrest, or government actions
- Pandemics or public health emergencies
- Labor disputes or strikes
- Failure of suppliers, vendors, or carriers
- Technical failures or internet disruptions
18. SEVERABILITY
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
19. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Rosebud Stitchery regarding your use of our services and supersede all prior agreements and understandings.
20. WAIVER
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
21. ASSIGNMENT
You may not assign or transfer these Terms or your rights and obligations hereunder without our prior written consent. We may assign or transfer these Terms at our discretion.
22. CONTACT INFORMATION
For questions about these Terms of Service or to contact us regarding any matter covered herein:
Rosebud Stitchery
Instagram: @rosebud_stitchery
Website: rosebudstitchery.com
Response time: We aim to respond to all inquiries within 24-48 business hours.
23. ACKNOWLEDGMENT
BY PLACING AN ORDER OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.
These Terms of Service are effective as of the date stated above and remain in effect until modified by Rosebud Stitchery.